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I have a new device, how do I access my Planta account?

First of all check this:

When you open the Planta app for the first time on your new device, it is easy to make the mistake of creating a new second account by following the steps in the sign up instead of using the smaller button to sign in. As you now have created a second account all your plants and your premium status will not show up on your new device. You probably want to log into your old account instead where you have all your data, to fix this first make sure to log out from your second account by following these steps:

  1. Open the Planta app
  2. Go to the "My Plants" tab
  3. Tap the settings button in the top right corner
  4. Scroll to the bottom and log out
  5. OR if you want to fully remove this new account:
  6. Open Account settings
  7. Follow the steps to remove the account

Log into your old account on your new device

How to log into your old account on your new device depends on which type of sign up method you used when you created your account on your old device. There are three types at the moment:

Account created with email and password:

  1. Open the Planta app on your new device
  2. On the main view of the app, tap "Already a member? Sign in here"
  3. Tap "Sign in with email" and enter your email and password to sign in
  4. If you can't remember your details, tap "Forgot password?" and follow the steps
  5. By logging in, your premium status will automatically be transferred to your new device

Account created using Sign in With Apple:

Sign in With Apple uses your iCloud account to keep you signed in to your Planta account without the need to enter a password in the Planta app. To be able to sign in to your Planta account using Sign in With Apple, all you need to do is to make sure you are signed in to the same iCloud account on your new device. When you've checked this:

  1. Open the Planta app
  2. On the main view of the app, tap "Already a member? Sign in here"
  3. Tap "Sign in with Apple"
  4. You should now be automatically signed in and be able to access plants and data on your account
  5. By logging in, your premium status will automatically be transferred to your new device

Anonymous account:

When you set up your Planta account, you can choose to skip creating an account and use an anonymous account instead. You will stayed logged into your anonymous account as long you are on the same device. But you can never access this information on a new device. Before you switch to a new device, it is important that you connect your anonymous account to an email or using Sign in With Apple to be able to access it on your new device. 

If you paid for Planta premium on your old device with your anonymous account there is still a way to access it on the new device:

  1. Open the Planta app
  2. Create a new account (for example an anonymous account)
  3. Go to the "My Plants" tab
  4. Tap the settings button in the top right corner
  5. Tap Account settings
  6. Tap "Restore purchases"
  7. Now contact our support team and we will help you connect the accounts manually