In the Planta app, you will find a "Manage Subscription" option in "Account Settings" viewable for subscribers with information about your subscription. If you do not see a "Manage Subscription" option in "Account Settings" in the app, this means there is currently no subscription active on the account you are logged in with. You can access "Account Settings" in the app like this: Go to "My Plants" tab Open Settings (tap the gear icon at the top right corner) Tap "

Apple / iOS Apple handles all billing for in-app purchases made on iOS devices. Customers who subscribed to Planta through iTunes will need to reach out to Apple directly with any refund requests. They are typically able to honor all refund requests within 30 days of the purchase date (but it's at their discretion). You can contact iTunes Customer Support directly at https://getsupport.apple.com/. Android If you are using the Android version of the app and would like to apply for a refund, please reach out to us at contact@getplanta.

We offer limited access to the app for free so you can get good idea of what Planta is like without becoming a subscriber. However, you have to be a paid subscriber to use popular features such as Plant Identification, Care schedules - other than watering, Dr. Planta, the Light meter and Plant recommendations. At the moment we don't offer a free trial of the premium subscription but you can reach out to our support team and they might be able to help you.

Subscriptions are billed to the payment method provided when the subscription is activated and are set to automatically renew at the end of each billing period, either monthly, every three months or annually. The total sum for the total subscription period will be charged in advance, and you will then get access to the premium features for the chosen time period. The monthly cost is displayed for you to be able to compare the different plans and also to see the total price before your purchase.

You can cancel your Planta subscription’s auto-renewal at any time by following the steps below. You will continue to have access to the premium content until the subscription's expiration date. Steps to end subscription auto-renewal from your Planta app: Go to "My Plants" tab Open Settings (tap the gear icon at the top right corner) Tap "Account" Select "Manage Subscription" and you will be redirected to your phone's subscription settings.

iOS All subscriptions and purchases are handled by Apple and connected to your iTunes account. So, what you need to do first is cancel your subscription and wait until that runs out. Then you can change the subscription plan. Tap here to manage and cancel the subscription Android All subscriptions and purchases are handled by Google Play. So, what you need to do first is cancel your subscription and wait until that runs out - then you can change the subscription plan.

The first thing to do is make sure you are signed in to your Planta account and that your Planta app is updated to the latest version. If you are already logged in, log out and completely close the app, then re-open it and log back in. If you purchased your subscription via iTunes in the app: Log into your Planta account Tap the Settings button (gear at the top right corner) Tap "